Terms & Conditions

Payment Options

1. Online Card Payments

Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 15-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Hassan Travels, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Hassan Travels offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Hassan travels 72 hours prior to the time of departure; else, the order is liable to be cancelled.

Hassan Travels charges a service fee on all domestic & international airline bookings. In case of cancellation of booking, this fee is non-refundable.

  

Transaction Confirmation

 

 You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Delivery of Products/Services

 

What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 2 hours of making your booking with Hassantravels.com, please call our Customer Care Representative.

Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Hassantravels.com. In the event that you fail to present a copy of your e-ticket, Hassan Travels. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

How will I get my boarding pass for an e-Ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

 

 Cancellation Policy

 

You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, Hassan Travels will charge Rs. 350 per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, call Hassan travels Customer Care. For all offline cancellation of domestic flights a standard charge of Rs. 650 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of Rs 1000 per person would be charged for online cancellation and 2050 for any offline cancellation, over and above the airline's own cancellation charge.
For rescheduling of domestic flights, Hassantravels will charge Rs. 250 per person per sector as standard rescheduling charges & also apply reschedule airline panalty
For no-show on domestic flights, Hassantravels will charge Rs. 250 per person per sector as standard no-show charges.

Please refer to airline specific cancellation policy while using Hassan Travels Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.